For rental homes, clear instructions help separate a repair request from scheduled maintenance or a statutory gas safety check. Include the property postcode and who can authorise work.
Information that prevents delays
- Name the tenant or keyholder and agree how access will be arranged.
- State the reported symptoms and any temporary loss of heating or water.
- Provide an authorisation contact and any agreed spending limit.
- Identify whether the enquiry concerns a repair, service or gas safety record.
Records and responsibilities
Keep service reports and repair invoices with the property’s maintenance records. A safety check does not replace ongoing maintenance. Where a letting agent coordinates the work, agree responsibilities and the recipient of paperwork clearly.
Several properties
For multiple domestic properties, send a simple schedule with addresses, appliance details and intended dates. Availability and any ongoing arrangement need to be agreed individually; no existing portfolio contract or priority response is implied.
Discuss your home
Contact SureFlow Heating & Plumbing on 07788 892649 or use the contact form below. Include your postcode, a brief description and any useful photographs. Availability, suitability and charges must be agreed before a visit.
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